What to Expect
We’ve tried to compile a list of questions that are frequently asked by our patients. Click on a question to see its answer.
A: You can expect your first appointment with us to last anywhere from one to three hours. Your individual time may vary and is based on your eye condition and testing that may need to be performed. Our medical team can often evaluate, test, diagnose and treat you all on the same day. As a result, an initial comprehensive evaluation, with or without treatment, could last anywhere from two to four hours.
A: Yes, you can expect both eyes to be dilated.
A: The dilation drops usually last from 4 to 8 hours.
A: No, we are not able to reverse the dilation after your exam.
A: We offer coffee, tea, and hot chocolate in our waiting room, however no snacks are available. Keep this in mind when your appointment is nearing the lunch hour, or if you have diabetes and could potentially have low blood sugar during your time with us.
A: Yes, you may eat before your appointment and it is recommended you do so, especially if you are diabetic.
A: Yes, in order for our physicians to perform a complete retina exam, it will be necessary to dilate your eyes at each visit.
A: It is not required, but some patients do not feel comfortable driving after dilation. It is up to you if you feel safe to drive with your eyes dilated.
A: You do not need to bring the medicine bottles, but we do request a list of the medications and specific dosage that you are currently taking. This list should include prescriptions, supplements, vitamins and over-the-counter medicines.
A: If you are taking any eye drops it is helpful to bring the bottle to your appointment so that we may see exactly what medicine you are using and the strength.
A: We will submit your charges for your visit to your insurance company on your behalf, however, you will need to pay your copay on the day of your appointment. If you do not have insurance, you will be expected to pay on the day of your appointment.
A: We are able to do some procedures (e.g. lasers and injections) in our office, however depending on your type of problem, we may need to schedule and perform surgery in an outpatient surgical center.
A: Yes, you should wear your current eyeglass prescription when you come for your appointment.
A: Since our office specializes in problems of the retina, we do not perform refractions (measurements for eyeglass prescriptions) during our appointments and are unable to write you a new glasses prescription.
A: Most of our patients come to us from their primary eye doctor, but it is not always necessary to have another physician refer you to be seen here.
A: Our physicians do not perform cataract surgery. Your ophthalmologist may be able to perform cataract surgery or refer you to someone who can. If you do not have an ophthalmologist besides our team, we can refer you to a cataract surgeon.
A: Yes, our Electronic Medical Record allows you to easily access your health information via its secure, HIPAA-compliant Patient Portal.
A: Call our billing service PM Billing at 800-762-4554. They will be better able to answer your specific questions regarding how your unique insurance interacts with our charges.
A: We don’t want you to be burdened with huge medical debt, so we’ve teamed with M-Lend Financial who offer interest free credit cards (at no additional costs) and low interest installment loans to help give you options on how to pay.
A: Contact us or write down what other questions you have and bring them to your appointment.