COVID-19 Response

We will continue to use up to date CDC and AAO guidelines to run our clinics in the safest way possible, and you may notice differences in our protocols from your prior visits. These guidelines have helped develop the following procedures to best safeguard our patients and staff in the midst of the COVID-19 pandemic. 

We will be rescheduling all appointments scheduled for routine care. These are things such as annual exams and diseases that are non-urgent. If you develop new symptoms that are concerning to you, please call and we can assess if you need to be seen sooner.  

 

If you have an appointment and develop respiratory infection symptoms such as:  

  • Fever 
  • Cough 
  • shortness of breath  
  • Loss of smell or taste 

we ask that you not come in for your scheduled visit. Please call your Primary Care Physician for further instructions if you are experiencing symptoms. See this website from Spectrum Health or call (833) 559-0659 for more information on COVID19 screening. https://www.spectrumhealth.org/covid19  

 

At your appointment, we ask that you practice proper hand hygiene and cough etiquette.  

  • Cover your mouth and nose when coughing or sneezing with your elbow or a tissue. 
  • Wash hands frequently, especially after touching shared surfaces like door handles and pens. 

Please limit contact with other people away from the office as well as within the office. 

  • Practice social distancing and reduce amount of time in public spaces. 
  • After check-in, we are asking you to wait in your car. A technician will call you and you will be taken straight to an exam room when available. 
  • You can check-in from the convenience of your car by using myPatient Visit through our Electronic Health Record.
    • Login via the website or by searching for myPatient Visit by Nextech on the Apple or Google Play store.
    • Use our Practice ID: RSMI and the account number from your bill.
  • We are attempting to lower the amount of people in the waiting room and exam rooms. We are also asking that you come to the exam room by yourself with some exceptions:
    • Children 
    • Developmentally delayed patients 
    • New patients who may have trouble understanding their diagnosis and treatment plan